Thermalheads.com Frequently Asked Questions

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Click on a Question below to view its answer:
Q. When will my goods be delivered?
Q. Will I have an invoice for my company records?
Q. What about Guarantees/Warranties?
Q. What if I have any queries when my goods are delivered?

Q. When will my goods be delivered?
A. Most orders will be delivered within 24 hours, however if you would like to check on the status of your order, login to your account and the details will be displayed.

Q. Will I have an invoice for my company records?
A. Yes, an invoice is automatically produced when you have completed your order. This will show the price, plus VAT, this can then be printed and retained for your records.

Q. What about Guarantees/Warranties?
A. All products are covered by the manufacturer’s warranty. All warranties for compatible products match the warranty of their OEM equivalent. All manufacturers warranty their product from the date of manufacture, NOT the date of installation. In all cases the manufacturer’s decision is final.

Q. What if I have any queries when my goods are delivered?
A. In the unlikely event that the wrong goods have been delivered, or they have been damaged in transit, please email us via our contact page within 1 working day

 

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Thermalheads.com - Unit 7 Key Point Lower Keys Business Park Hednesford Staffordshire WS12 2FN

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